Question 1

Privacy Policy

Accepted Answer

Supportiv Inc. (https://www.supportiv.com), as well as any present or future affiliated or related company or app (“Supportiv” or “we”), recognizes the importance of your privacy. This privacy policy tells you what personal information we collect and how we use it. Supportiv may change this privacy policy from time to time, in its sole discretion, as discussed below. By using or visiting any Supportiv website, software, apps, tool, data feed, and/or service (collectively the “Service”), you understand and agree to the terms of this policy.

Question 2

What information does Supportiv collect?

Accepted Answer

Supportiv is an anonymous, sub-clinical service that does not require any personal health information (PHI) or personally identifying information (PII) for use. Nonetheless, Supportiv is HIPAA compliant. Supportiv may monitor or audit user sessions for purposes of training, quality assurance, safety oversight, and service improvement, in accordance with our confidentiality practices.

Personal Information: We may collect personal information only when you specifically and knowingly provide it to us, for example when you create a profile, or optionally provide us personal information such as your e-mail address, phone number, or other information. When you initially provide or update your payment information, it is transmitted via an encrypted connection to one of our third-party payment processors: PayPal or Stripe (which also handles Apple Pay and Google Pay). Those third-party processors use and process your payment information in accordance with their respective privacy policies. (PayPal’s Privacy Policy, Stripe’s Privacy Policy). We don’t store your payment information, other than your zip code and country, which we require for billing and to comply with tax and other government regulations. Supportiv does not consider personal information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual. We may collect and use your personal information to operate and improve our Service, to process your transactions, to provide customer service, to perform research and analysis aimed at improving our products, Service and technology, and to display content that is customized to your interests and preferences. If you choose to provide personally identifiable information through direct communication with Supportiv, please be aware that such information is provided at your own discretion and may not be deletable upon request. You may always choose not to provide personal information, but if you so choose, certain parts of the Service may not be available to you. If you contact us about our website or services, we may retain the content of your email, your email address and our response to you. We may retain your information for a period of time to resolve disputes, troubleshoot problems or for other valid business or legal reasons.

We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Service, or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at info@supportiv.com

Non-Personally-Identifiable Information: We may collect and aggregate non-personally identifiable information, such as a website that referred you to us, browser type and language, hardware types, geographic location, and access times and durations. We also may collect navigational information, including information about the Service content or pages you view, the links you click, and other actions taken in connection with the Service. User-submitted testimonials, comments, or reviews may be used by Supportiv for promotional, marketing, and commercial purposes.

Cookies, Pixels and Local Storage: Supportiv, or third parties on our behalf, may collect non-personally identifiable information via the use of cookies and other similar technologies, such as pixels or local storage. Cookies are pieces of information that are transferred to an individual’s hard drive for various purposes, including record-keeping and automated information sharing. For example, cookies are used to assist you in using site information and content by saving your user preferences which allows us to identify registered users and save you time by eliminating the need to repeatedly enter the same information. They are also used to collect aggregate information about users on an anonymous basis, or identify when a user visits another website. In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our websites and in promotional e-mail messages or newsletters. These electronic images assist us in determining how many users have visited certain pages or opened messages or newsletters. We do not use these single-pixel gifs to collect personal information. We also use local storage, which is an industry-standard technology which allows a website or application to store information locally on your computer or mobile device which allows us to customize your experience and the content you may see. You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies or to request your permission each time a service attempts to set a cookie. Please be aware that the Service is optimally designed to operate with cookies enabled. If you choose to decline cookies, you may not be able to sign in or use other interactive features of the Service that depend on cookies.

Question 3

Third-party services

Accepted Answer

When you visit our website, Supportiv uses the following third-party analytics services to help us analyze, monitor, and improve our website and services: Google Analytics – https://www.google.com/policies/privacy/. Supportiv does not provide any personal information to these third-party services.

Links To Other Sites: Our site may contain links to external sites or services. Supportiv does not maintain these sites and is not responsible for the privacy practices of sites or services it does not operate. You should consult the respective privacy policies posted on these sites.

Question 4

Will Supportiv share any personal information it receives?

Accepted Answer

Except as disclosed in this privacy policy, Supportiv does not share your personal information with any outside parties.

Supportiv will use personal information directly provided by you solely for the purpose for which you have provided it, whether it be to use the Service, access the app, register, communicate with you or others, request information, etc. We may share this information with service providers who perform services on our behalf, such as processing information requests, displaying stored data you access, to assist us in marketing, to conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service they provide, will be required to maintain the confidentiality of the information, and will be prohibited from using it for any other purpose. We may also use the information you provide to contact you for reasons related to your submitted content, use of the Service, or in reply to a communication to us. Additionally, in cases where you have opted-in, we may periodically send you email or text messages or call your mobile number regarding existing or prospective products and services, or to obtain information to better understand our users. You can opt out of such non-transactional communications at any time. We may de-identify or anonymize your personal information so that you are not individually identified, and provide that information to third parties that we do business with. We also may combine your de-identified information with that of other users to create aggregate de-identified data that may be disclosed to third parties who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. We may also use information you provide to send you email or text messages concerning offers from our partners and other third parties that we think may be of interest to you. If you do not wish to receive marketing emails, you may follow the “unsubscribe” or “stop” instructions included within each communication. If we are acquired by or merge with another company, or if substantially all of our assets are transferred to another company for any reason, we may transfer the information we have collected from you to the other or successor company.

Supportiv or our third-party partners will use non-personally-identifiable information to track and analyze usage and volume statistical information from our users to administer our content in order to improve the Service. We may also perform statistical analysis of user behavior in order to measure interest in our online products and services for product development purposes. We may use de-identified user data to enhance our services, including but not limited to AI training, machine learning development, internal analytics, academic research, and publication.

Disclosure: We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Supportiv, our employees, our users, or others. As a general rule, Supportiv will not disclose any of your personal information except under one of the following circumstances: we have your permission; we determine in good faith that it is legally required to be revealed by any relevant statute, regulation, ordinance, rule, administrative or court order, decree, or subpoena; information revealed during the course of Supportiv’s enforcement of the policies and procedures of the Service, its application, and/or website; information that we determine must be disclosed to correct what we believe to be false or misleading information or to address activities that we believe to be manipulative, deceptive or otherwise a violation of law; where you are otherwise notified at the time we collect the data; where we need to share your information to provide the product or service you have requested; when such disclosure is made subject to confidentiality restrictions in connection with a sale, merger, transfer, exchange, or other disposition (whether of assets, stock, or otherwise) of all or a portion of the business conducted by Supportiv. Supportiv may share the non-personally identifiable information that Supportiv gathers, in aggregate form only, with partners.

Question 5

International usage

Accepted Answer

The Service is owned by Supportiv and may be accessed in the United States and abroad. For data protection purposes, Supportiv is the controller and, unless otherwise noted, is also the processor of data. Information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.

Question 6

How does a user change or update information?

Accepted Answer

If you have any questions or concerns about this privacy policy, please contact Supportiv via email at info@supportiv.com. If you reside within the European Union (EU), you may also send an email request to info@supportiv.com to request removal of the personal information that you have provided from our files, in compliance with GDPR rules. Supportiv cannot be held responsible for information or data removal requests by non-EU residents.

Question 7

Security and encryption

Accepted Answer

We follow generally accepted industry standards to help protect your personal information. No method of transmission over the internet, mobile technology, or method of electronic storage, is completely secure. Therefore, while we endeavor to maintain physical, electronic, and procedural safeguards to protect the confidentiality of the information that we collect online, we cannot guarantee its absolute security. Our Service has security measures in place designed to protect against the loss, misuse and alteration of the information under our control. You are responsible to keep your password secure.

Any profile you create is protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

Question 8

Your California privacy rights

Accepted Answer

California residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their personal information for direct marketing purposes during the preceding calendar year and the categories of personal information shared with those third parties. If you are a California resident and wish to obtain that information, please submit your request by sending us an email at info@supportiv.com with “California Privacy Rights” in the subject line or by writing to us at 2222 Harold Way, Berkeley, CA 94704.

Question 9

Changes to this policy

Accepted Answer

We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will revise the “last updated” date at the top of the policy. If there are material changes to this statement or in how we will use your personal information, we will notify you by prominently posting a notice of such changes here or on our home page. We encourage you to review this policy whenever you visit one of our Services.